Terms of Service

4.1 Registration Process

To access certain features of our service, you may need to provide:

• Your full name
• Phone number
• Email address (optional)
• Car buying/selling preferences
• Business registration details (for sellers)

4.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Updating your information when it changes
• Notifying us immediately of any unauthorized use

5.1 Permitted Uses

You may use our service for:

• Receiving notifications about car bazaars
• Communicating about buying and selling vehicles
• Making gate fee payments
• Receiving customer support
• Participating in legitimate business transactions

5.2 Prohibited Activities

You agree NOT to:

• Send spam, junk messages, or unsolicited communications
• Use the service for fraudulent or illegal activities
• Harass, threaten, or abuse other users
• Share false or misleading information
• Attempt to hack, disrupt, or damage our systems
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Use automated systems to access our service without permission

6.1 Your Content

You retain ownership of content you send through our service, but you grant us a license to:

• Process and deliver your messages
• Store message content for service delivery
• Use anonymized data for analytics and improvement

6.2 Our Communications

We may send you:

• Event notifications and updates
• Payment confirmations
• Customer service responses
• Marketing messages (with your consent)
• Important service announcements

7.1 Gate Fees

Sunday car bazaar gate fees are processed via M-Pesa:

• Payment is required before entry to the bazaar
• Fees are non-refundable unless the event is cancelled
• Payment processing is handled by our M-Pesa integration
• Receipts will be provided via WhatsApp

7.2 Transaction Fees

All applicable fees will be clearly communicated before payment.

9.1 Service Hours

Our WhatsApp service operates:

• 24/7 for message reception
• Monday-Friday: 8:00 AM - 5:00 PM for support
• Sunday Bazaar Days: 6:00 AM - 6:00 PM
• Response times may vary outside business hours

9.2 Service Interruptions

We strive for continuous service but cannot guarantee 100% availability. We may temporarily suspend service for maintenance, updates, or due to technical issues beyond our control.

10.1 Our Rights

All content, features, and functionality of our service, including but not limited to:

• Texts, graphics, logos, and images
• Software and technology
• Database and data structures
• Overall design and user interface

Are owned by Kenya Auto Bazaar Association and protected by copyright and other intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our service for its intended purpose.

11.1 Service Disclaimers

Our service is provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Accuracy of information provided by users
• Outcome of transactions between buyers and sellers
• Security of data transmission

11.2 Limitation of Liability

To the maximum extent permitted by law, Kenya Auto Bazaar Association shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our service.

12.1 Governing Law

These Terms are governed by the laws of Kenya. Any disputes will be subject to the exclusive jurisdiction of Kenyan courts.

12.2 Dispute Process

Before pursuing formal legal action, we encourage you to:

1. Contact us directly to resolve issues
2. Seek mediation through appropriate channels
3. Follow our complaint resolution process

13.1 Termination by You

You may stop using our service at any time by:

• Unsubscribing from notifications
• Blocking our WhatsApp number
• Requesting data deletion
• Contacting us to deactivate your account

13.2 Termination by Us

We may terminate or suspend your access immediately if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Harass or abuse other users or our staff
• Use the service for unauthorized purposes

Our WhatsApp service is provided through Meta's platform. By using our service, you also agree to comply with:

• WhatsApp Business Terms of Service
• Meta's Terms of Service
• WhatsApp Business API policies
• Facebook Community Standards

We are not responsible for Meta's platform policies or technical issues.

17.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kenya Auto Bazaar Association.

17.3 Assignment

We may assign these Terms without notice. You may not assign your rights under these Terms without our written consent.

17.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.