Privacy Policy

Kenya Auto Bazaar Association WhatsApp Service

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use our WhatsApp Business service through our Meta/Facebook platform and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to contact and support you, as well as to provide and improve our WhatsApp messaging services. By using our WhatsApp service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Kenya Auto Bazaar Association.
• Device means any device that can access the WhatsApp service such as a smartphone or computer.
• Personal Data is any information that relates to an identified or identifiable individual.
• WhatsApp Service refers to our WhatsApp Business messaging platform and related services.
• Meta Platform refers to Facebook, Inc. and its WhatsApp Business API services that we use.
• Usage Data refers to data collected from WhatsApp interactions, including message timestamps and interaction patterns for service improvement.
• You means the individual accessing or using our WhatsApp service, or the company, or other legal entity on behalf of which such individual is accessing or using the service.

Information We Collect

Personal Data

While using our WhatsApp Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This includes:

• First name and last name
• Phone number
• Email address (when provided)
• Location details (city, country)
• Car buying/selling preferences and requirements
• Business registration details (for sellers)
• Payment information (for gate fees via M-Pesa)
• Photos or images you send us
• Communication preferences

WhatsApp-Specific Data

Through our WhatsApp Business integration, we may also collect:

• WhatsApp message content and metadata
• Message timestamps and timestamps of interactions
• Voice messages and media shared
• Communication preferences and response patterns
• WhatsApp phone number and profile information

What We DO NOT Collect

We do NOT collect the following information:

• IP addresses
• Browser type or version
• Operating system information
• Page views or website browsing data
• Device-specific identifiers
• Location tracking or GPS data
• Read receipts or message delivery status
• WhatsApp status updates

How We Use Your Information

The Company may use Personal Data for the following purposes:

• Service Provision: To provide and maintain our WhatsApp messaging service
• Account Management: To manage your registration and preferences for car bazaar notifications
• Communication: To send you notifications about Sunday bazaars, market updates, and relevant car sales opportunities
• Customer Support: To respond to your inquiries and provide assistance
• Marketing: To send you promotional messages about upcoming bazaars and services (with your consent)
• Payment Processing: To process gate fee payments and registration fees
• Platform Integration: To synchronize with our main platform at marketing.kaba.co.ke
• Analytics: To improve our services and understand user engagement patterns from WhatsApp interactions only

Data Sharing and Third Parties

Meta/Facebook

We use Meta's WhatsApp Business API to provide our messaging service. Meta may process your data according to their privacy policy when you use our WhatsApp service.

Service Providers

We may share your information with trusted service providers who assist us in operating our platform, including:

• Payment processing services (M-Pesa integration)
• Customer support tools
• Message delivery and communication services

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Data Retention

We retain your Personal Data for as long as necessary to provide our services and comply with legal obligations. This typically includes:

• Active user data: Until you request deletion or deactivate your account
• Communication records: Up to 2 years for customer service purposes
• Payment records: As required by Kenyan financial regulations
• Marketing preferences: Until you opt out or request deletion

Note: Since we do not collect device or usage data, there is no such data to retain or delete.

Your Rights Under Kenyan Data Protection Law

Under the Kenya Data Protection Act, 2019, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for data processing at any time

Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

International Data Transfers

Your information may be transferred to and processed in countries other than Kenya, including the United States where Meta's servers are located. We ensure adequate safeguards are in place for such transfers.

Children's Privacy

Our WhatsApp service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Sending a notification message via WhatsApp
• Posting the updated policy on our website
• Updating the "Last Modified" date